Monthly Archives: January 2011

Small Advantage

My father-in-law has long been a huge fan of the local hardware store.  While he is rather anti big improvement store, he maintains his consistency by additionally avoiding the “world’s largest retailer” because of what he thinks they have done … Continue reading

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Human Connections

A recent post about the human business of customer relations management (CRM) struck a chord with me as we role in to this New Year.  As we finished up 2010 the infamous Tom Peters tweeted “Before making plans for the New Year, stop and … Continue reading

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